Privacy statement

TwinWash (Chamber of Commerce 00000000) is responsible for processing your personal data as described in this statement. Questions? Email info@twin-wash.nl.

• name, phone number (WhatsApp) and email address;
• address and postcode of the location where we clean, and the calculated distance;
• licence plate, make, model and size of your car (retrieved from RDW Open Data);
• appointment details: services, date, time, price, notes, access information (e.g. where the key is) and pets;
• photos of your car before and after the clean and of any damage, and your digital signature at hand-over;
• payment details: amount, payment method and status (no full bank details);
• messages you send us, and for a quote request the photos you upload.

• To schedule, carry out and invoice your appointment (performance of the contract).
• To send you messages about your appointment: confirmation, reminder, on our way, done and payment (performance of the contract).
• To ask you for a review afterwards and remind you of a new clean after a few weeks (legitimate interest; you can always opt out).
• To keep our accounts (legal obligation).
• To show before and after photos on our website: of the car only, with the licence plate blurred, and never with your name or address (legitimate interest; let us know if you don't want this and we'll remove the photos).

We never sell your data. We only share what is necessary with service providers working for us, such as our hosting and database provider, WhatsApp/Meta for sending messages, our payment provider for iDEAL and our accountant. We have agreements with these parties on protecting your data.

To look up your car and address we use public sources: RDW Open Data (licence plate) and PDOK (postcode). We only send the licence plate or the postcode and house number.

• Customer and appointment data: as long as you're a customer and up to 2 years after your last appointment.
• Invoices and payment data: 7 years, due to the statutory retention obligation.
• Damage check photos: up to 1 year after the appointment, unless there is an open claim.
• Quote requests that don't lead to an appointment: up to 1 year.

We take appropriate measures to protect your data, such as encrypted connections (https), access only for the two of us with individual passwords, and personal links with a random code.

We only use functional cookies needed for the website to work, for example to keep you logged in to My TwinWash. We don't use tracking or advertising cookies.

• tw_customer: keeps you logged in to My TwinWash (up to 90 days).
• tw_admin: only for the two of us, to log in to the back office (up to 30 days).

In addition, your browser stores locally (not with us) your progress in the booking form while your tab is open, and that you dismissed the cookie notice. We don't use analytics, tracking or advertising cookies, and we share nothing with ad networks. That's why we don't ask for consent: it isn't required for functional cookies.

You have the right to access, correct or delete your data, restrict processing, object and have your data transferred. Send your request to info@twin-wash.nl; we'll respond within one month.

If you're not satisfied with how we handle your data, you can file a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl).

We may update this statement. The most recent version is always on this page.