Terms and conditions

These terms apply to all appointments with TwinWash, mobile car detailing, registered with the Dutch Chamber of Commerce under number 00000000 (VAT NL000000000B01). Contact: info@twin-wash.nl or +31 6 00000000 (also WhatsApp).

A booking via the website is a request. The chosen time slot is reserved for you. The agreement is concluded as soon as we confirm the request via WhatsApp or email.

If the time doesn't work, we may propose another time or decline the request. You are only bound to an appointment once we have confirmed it.

All prices are in euros and include 21% VAT. The price depends on the car size (small, medium, large/SUV, van/7-seater), the chosen services and add-ons, any surcharges and travel costs.

The price is locked in at the moment of booking. Later price changes only apply to new bookings.

• Travel costs: the first 15 km from our base are free, after that €0.40 per km (one way).
• Heavily soiled (e.g. lots of sand, mould, exceptional stains): surcharge of €30 to €60. We agree this with you on site, before we start. If you don't agree, we carry out the booked service as far as reasonably possible.
• Rush / same day: fixed surcharge as shown when booking.
• If the car size turns out to differ from what was entered, the price for the actual size applies.

We work on location and bring all products and equipment. You provide:

• a working outdoor tap within 25 metres of the car;
• a power outlet (230V) within 25 metres of the car;
• a place where we can safely reach the car all round, and where working with water is allowed;
• access to the car (key), if you're not present yourself;
• an empty car: please remove valuables and personal items beforehand.

If water or power is missing, or the car isn't accessible, this counts as not keeping the appointment (see article 6).

Cancelling or rescheduling is free up to 48 hours before the appointment. Do this via WhatsApp or email; we process and confirm the change.

For cancellations within 48 hours we may charge the travel costs plus €25.

If on arrival we can't do the job because the car, key, water or power is not available, we charge the travel costs plus €25. Any deposit is offset against this.

In rain, storms, frost or other conditions in which we can't work properly outdoors, we may reschedule the appointment. We'll contact you as soon as possible with a new proposal. This costs you nothing. A deposit is kept for the new appointment or refunded on request.

Before starting, we photograph the car all round and record existing damage. You receive this damage check digitally.

We work carefully and with professional products. If damage is nevertheless caused by us, please report it within 48 hours of hand-over with photos. We are not liable for existing damage, defects in paint, upholstery or parts that become visible or worsen during normal cleaning (such as loose parts, weathered paint or old stains), or for items left in the car.

Our liability is in all cases limited to the invoice amount of the job concerned, unless there is intent or gross negligence.

Afterwards you receive after photos and sign off digitally, on site or via the link we send you.

You can pay by:

• card or cash on site;
• online via iDEAL, fully in advance;
• online deposit when booking (25% of the price), the remainder afterwards;
• by invoice, only if agreed with us in advance.

Invoices are payable within 14 days, unless stated otherwise on the invoice.

Not satisfied? Let us know within 48 hours of hand-over via WhatsApp or email, preferably with photos. We'll find a solution together, for example by redoing a part free of charge.

These terms and all appointments are governed by Dutch law.